Ecommerce Fulfillment
Ecommerce Fulfillment Solutions
Selling online is hard enough without wondering where your orders are, whether they’ll ship on time, or how much you’re overpaying to get them out the door. As a family-owned 3PL that has been fulfilling orders since 1986, PSI gives high-volume D2C brands the technology, accuracy, and hands-on support of a much larger operation, without losing the personal relationship. You send us your inventory; we pick, pack, ship, and keep your customers coming back.
SCOPE OF SERVICES
Our ecommerce fulfillment services cover everything that happens after a customer clicks “buy.” From the moment your inventory arrives at our Atlanta warehouse to the moment tracking lands in your customer’s inbox, PSI handles the details so you can focus on growing your brand. Every order is second-person verified, and anything received by 1 PM EST ships the same day.
Integrated Order Management
We connect directly to your online store for hands-free order transmission. Orders flow straight into our warehouse management system the moment they’re placed, and tracking flows right back to your customer, no spreadsheets, no manual uploads, no missed shipments.
Accurate Pick, Pack & Ship
Order accuracy is a big deal, which is why every order we fulfill is second-person verified. Always. We maintain 99.97% order accuracy across all orders shipped, and orders received by 1 PM EST go out the same day, so your customers get fast, reliable delivery every time.
Storage, Inventory & Returns
We store your products safely in our secure 60,000 sq ft facility, maintain accurate inventory counts you can trust, and manage returns through our dedicated returns processing center – helping you reclaim revenue and keep customers happy.
OUR PROCESS
We make outsourcing your ecommerce order fulfillment as easy as connect, store, and ship.
CONNECT
We integrate to your website for hands-free order transmission.
STORE
You send us your inventory for us to store safely in our warehouse.
SHIP
Your customer places an online order and we fulfill and ship it.
Ecommerce Platforms & Marketplaces We Integrate With
PSI’s warehouse management system connects directly to hundreds of ecommerce platforms and marketplaces through hands-free API integrations, including Shopify, Walmart, and Amazon. Orders flow downstream into our system, where they’re batched for our pickers, checked for accuracy, packed to your specifications, and shipped. Tracking then flows back upstream to your store and alerts your customer that their package is on the way. Our automated rate-shopping technology compares carriers on every package by weight, dimensions, and destination, so each order ships the best available way. See our full list of Partners & Integrations.
PROJECT SUPPORT
When you outsource fulfillment to PSI, you’re not handed off to a call center. You get a dedicated team that knows your business, your products, and your customers.
A Dedicated Account Manager
You have an assigned account manager as your single point of contact, someone who knows your account and can make things happen quickly.
A Team Trained on Your Brand
Behind your account manager is a fulfillment team trained specifically on how to manage your inventory and fulfill your orders the way you want them fulfilled.
Fast, Owner-Level Response
We built our reputation on responsiveness. From your very first conversation, you’re dealing directly with people who can make decisions, not layers of bureaucracy.
An Easy Switch
Whether you’re outsourcing for the first time or leaving your current 3PL, we make onboarding simple and cost-effective, so you’re up and running without the headaches.
REPORTING & ANALYTICS
Great fulfillment shouldn’t be a black box. Our technology gives you complete, real-time visibility into your orders and inventory, whenever you want it.
Real-Time WMS Access
Get complete visibility of your orders and inventory levels at any time through our warehouse management system.
View Orders 24/7
When an order is placed on your website, you see it in real time in our WMS. View, add, edit, filter, and sort orders around the clock.
Live Inventory Visibility
Check your inventory levels and see exactly what’s available or out of stock, in real time.
Custom Re-Order Points
Set custom re-order points and get notified automatically when it’s time to restock, so you never run out.
Reporting to Grow On
Generate reports that help you forecast product needs, analyze order volumes, and make smarter purchasing decisions.
Why Ecommerce Brands Choose PSI
There’s no shortage of ecommerce fulfillment companies. Here’s what sets PSI apart:
- Family-owned since 1986, over 35 years in business and 100+ years of combined team experience.
- 99.97% order accuracy, with second-person verification on every single order.
- Same-day shipping on orders received by 1 PM EST.
- Automated rate shopping across USPS, FedEx, DHL, and Amazon as a shipping solution, so every package ships the best available way.
- Simple, transparent pricing, no nickel-and-diming, no surprises.
- A bi-coastal partner network managed under one relationship, so you can scale nationwide without adding vendors.
- Value-added services under one roof, kitting and assembly, custom print and packaging, and promotional items.
Is PSI the Right Ecommerce Fulfillment Partner for You?
We’re selective about who we partner with, because that’s how we deliver the service our clients count on. PSI is the right fit if you’re a high-volume, small-parcel D2C brand shipping roughly 500+ orders a month and looking to grow. We specialize in consumables like cosmetics, health and beauty, and supplements, but we work across industries as long as the profile fits. We’ll also handle B2B, ship-to-retail, and Amazon orders, as long as D2C is the core of your business. Not sure if you’re a fit? Get on a quick call and we’ll tell you honestly.
NEXT STEPS
Reach out to us if you are ready for more.
Ecommerce Fulfillment Services FAQs
What is ecommerce fulfillment?
Ecommerce fulfillment is the process of storing your inventory and then picking, packing, and shipping each order to your customers as it’s placed, including returns and inventory management. PSI handles all of it from our Atlanta warehouse, so you don’t have to.
How much do PSI's ecommerce fulfillment services cost?
Pricing is simple and transparent: order, SKU, and item fees, storage charged by pallet or SKU, shipping at competitive rates, and a nominal monthly management fee. The best way to see your exact numbers is a free fulfillment cost analysis.
What order volume do I need to work with PSI?
We’re built for high-volume D2C brands and typically look for around 500+ orders per month, with some flexibility for the right growing brand.
Which ecommerce platforms and marketplaces do you integrate with?
Our warehouse management system connects to hundreds of platforms and marketplaces through hands-free API integrations, including Shopify, Walmart, and Amazon. See Partners & Integrations for more.
How fast and accurate is your fulfillment?
We maintain 99.97% order accuracy with second-person verification, and orders received by 1PM EST ship the same day.
Do you handle returns, B2B, and Amazon orders?
Yes. We run a dedicated returns processing center and handle B2B, ship-to-retail, and Amazon fulfillment, as long as D2C is the core of your business.